Terms and Conditions

Welcome to Perfect 28 Dental Arts, LLC. We offer a wide range of products made by Doowon ID CO. Korea and are not for sale in USA. By using www.P28USA.com, you agree to these terms and conditions. Please read them carefully.

1. Customers

By placing an order through our site, you warrant that:

a) You are at least 18 years old and can provide proof of age upon request.

b) You are legally capable of entering into binding contracts.

c) You are resident within the Gulf Cooperation Council (GCC).

d) You are accessing our site from within the GCC.

2. Placing order

2.1 How to order

Orders can be placed via multiple ways including ordering online at www.P28usa.com, by phone at0019736501606, or via email at info@p28usa.com. Office hours are 7:00am – 4:00pm EST (MON-FRI) for any E-mail inquiry, you will receive reply within 24 hours.

2.2 Order confirmation

After the completion of an order (via online, phone, or email) customers will receive an email order confirmation the same day and prior to shipping the order of what items have been placed.

It is the customer’s responsibility to review the order and ensure that all information including shipping address, part number(s), part quantities, and type of shipping information is correct.

2.3 Order correction & cancellation

If the information is inaccurate or there is a need to cancel an order, it is the customer's responsibility to contact p28usa immediately via phone (0019736501606) and/or email info@p28usa.com to inform of such correction. P28USA will cancel the incorrect order and ask the customer to resubmit a new order.

2.4 Ready to Dispatch

P28USA, upon generating the shipping information will email the customer a tracking number with the courier information in which the customer can track the package by logging into his/her account.

Normal delivery will take 5-8 business days. Business days are from Monday through Friday not including Saturdays, Sundays, or Public holidays.

2.5 Back-orders

If there is a back-order the customer will receive an email the same day of shipping the order stating what items are on back-order. It is the customer's responsibility to contact P28USA via email or phone if they wish for us to cancel the back-order.

Any item that is on back-order will be shipped to customers via FedEx or DHL on P28USA’s expense.

3. PRICING AND PAYMENT

3.1 Price Terms

Prices are valid at the time of order. All prices are exclusive of VAT and tax (where applicable) at the current rate and are correct at the time of entering the information onto the system. We reserve the right to amend prices without notice from time to time.

The total cost of your order is the price of the products ordered plus delivery charges.

3.2 Payment Terms

Full payment must be made prior to dispatch of the products, by credit or debit card. We accept American Express, Visa, MasterCard, Discover and . All prices are subject to change without notice.

We accept all major debit/credit cards. In the event of non-authorization of payment by your card issuer you will receive an on screen notification and your order will not be processed. We cannot accept liability for any losses or costs incurred or sustained by customers who transmit credit or debit card information. (See our Security Policy below)

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to, or does not, for any reason, authorize payment to us, we will not be liable for any orders delay or non-delivery.

The purchase of our products will appear on your credit card statement as PERFECT 28 DENTAL ARTS

By completing the process for an on-line order you are confirming that the credit/debit card being used for the transaction(s) is yours.

4. SHIPPING

Second day Dispatch if item is in stock, if not it will Dispatch after 3 days. All orders are shipped by FedEx or DHL. PERFECT 28 DENTAL ARTS is not responsible for any lost, stolen, or damaged shipment and for any delays in receiving your shipment as a result of the carrier/shipping service, weather, transportation, acts of natural disaster, or any other situations out of our control.

In the event that the item is lost, stolen, damaged or delayed please notify P28USA via email only at info@p28USA.com with the tracking information, pictures, and all relevant documentation. We will contact the shipping carrier and inform you of the status of the claim throughout the process. Once p28USA resolves the claim we will inform you of the result. If you have special rates please contact us if you wish for us to use your shipping labels and will do our best to accommodate you.

For customers who wish to utilize their own shipping accounts and services please notify us and email your own shipping label in a PDF format and we will waive any shipping or handling fees.

We need to receive this information by 3:00pm EST to ship the customer order out the same day.

5. RETURNS & REFUND POLICY

5.1 Returns

In the case of returns of any purchased items strictly due to (Incorrect size, incorrect type, or product damage) You may do so within 5 business days of receipt of your order. The items must be in unused and original condition for a full refund in accordance with our refunds policy set out below.

If you wish to return items, you must send Return notification in writing to Email info@p28USA.com.

Return notification Email must contain the following contents:

- Order number:

- Return reason: should be one of (wrong size ,type , damage)

- Pictures or relevant document to support your return:

After sending return notification, you will receive Return Confirmation from PERFECT 28 DENTAL ARTS.

You must also return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

Once you receive Return Confirmation, all Parts should be shipped back to:

PERFECT 28 DENTAL ARTS

45 Sylvan Terrace

Wayne, NJ 07470 USA

5.2 Opened Packages

We are not responsible if the part is opened. Please confirm that the part you purchased and have in your possession is the correct one prior to opening the original package.

5.3 Product Replacement

Product replacement will be issued if there is a demonstrable manufacturing defect or labeling error.

5.4 Prosthetic Instrument Guarantee

We provide proper cleaning and sterilization methods so that you can prolong the life of our prosthetic instruments. We do not accept return prosthetic instruments removed from their original package.

5.5 Refund Policy

If you return items within the period mentioned above and in accordance with the terms of our Returns Policy, we will process the refund due to you as soon as possible and, in any case, within 30 days of receiving the returned items. In this case, we will refund the price of the product in full, including a refund of the original delivery charges charged to you. However, you will be responsible for returning the item to us in its original condition and all postal costs or other costs incurred when returning the product(s).

If you return the product because you are claiming that it is defective we will examine the returned product and will notify you of our findings and confirm whether you are entitled to a refund on the grounds that the product was defective. Defective products returned by you will be refunded in full, including a refund of the original delivery charges charged to you and the postal cost incurred by you in returning the item to us provided that a receipt for or evidence of such costs is provided.

Some of our products are fragile. While every care will be taken to deliver the goods safely, inevitably some breakages may occur. In this event we will replace the damaged goods.

6. INTELLECTUAL PROPERTY

No permission is given by us in respect of the reproduction or use for commercial or detrimental purposes of any brand names, product names, designs, images and other material shown on or connected with our website in which intellectual property rights subsist.

6.1 Ownership of Site and Content

All pages within this Site and any material made unavailable for download, unless otherwise noted, are the property of PERFECT 28 DENTAL ARTS. © All Rights Reserved. The Site is protected by United state of America and international copyright and trademark laws.

The Content of the Site, including without limitation the files, documents, text, photographs, images, audio, and video, and any materials accessed through or made available for use or download through this Site (“Content”) may not be copied, distributed, modified, reproduced, published or used, in whole or in part, except for purposes authorized or approved by PERFECT 28 DENTAL ARTS in writing, including for the provision of services or products to PERFECT 28 DENTAL ARTS or in connection with a business relationship with PERFECT 28 DENTAL ARTS.

You may not frame or utilize framing techniques to enclose, or deep linking to, any name, trademarks, service marks, logo, Content or other proprietary information (including; images, text, page layout, or form) of PERFECT 28 DENTAL ARTS without our express written consent.

You may download from download page only

6.2 Trade Mark

All products are made in accordance to ISO 9001:2008 and ISO 13.485:2003 with CE marking. These implant names and all others mentioned in the Reference are trademarks of their respective manufacturer and not of PERFECT 28 DENTAL ARTS.

PERFECT 28 DENTAL ARTS is not affiliated or associated with any of the following companies:

3i® and 3i® Certain®, Miniplant®, Micro Miniplant® and Osseotite® are registered trademarks of 3i Implant Innovations, EE.UU
Alpha Bio® registered trademark of AlphaBioTec Ltd.
Astra Tech™ registered trademark of AstraZeneca.
Bio Horizons® registered trademark of BioHorizons, inc.
Brånemark System® and Replace® and, Active® and Active-CC® registered trademarks of Nobel Biocare AB, Sweden.
DIO implants® registered trademark of DIO Implant system CO. Ltd. Korea
Friadent® registered trademark of Friadent NA
Implant Direct™ registered trademark of Implant Direct LLC.
ITI®, Straumann® and Synocta® registered trademarks of Straumann Holding AG, Switzerland.
MIS® registered trademark of MIS Implant Technologies Ltd.
Osstem® is a copyright of Osstem Implant, Korea
Southern Implants® is a registered trademark of Southern Implants Inc. USA
Xive® registered trademark of Friadent GmbH, Germany.
Zimmer screw Vent™ and Swissplus™ registered trademarks of Zimmer Dental INC, USA

7. GOVERNING LAW

These terms and conditions shall be governed by and construed in accordance with USA Law and all parties shall submit to the exclusive jurisdiction of the USA Courts. If you have any queries or complaints please contact us at the following address:

PERFECT 28 DENTAL ARTS

45 Sylvan Terrace

Wayne, NJ 07470 USA

Alternatively, please email us at info@p28USA.com

8. LIMITATION OF LIABILITY

We shall not be liable to pay any compensation to you, other than any refund as provided above. In particular, but without limitation, we shall not be liable to you for loss of profit, damage to goodwill, any indirect or consequential loss or damage arising out of any damage, defect, negligence or other failing on our part .

Nothing in these terms shall limit any rights you may have as a customer which are not capable of being lawfully excluded or limited, nor shall it exclude or restrict our liability to you for any death or personal injury resulting from our negligence.

9. SECURITY POLICY

We take your online security very seriously. When you place your order, you are offered the use of an advanced secure server, which encrypts all the information you input before it is sent to us. Credit and Debit card numbers are encrypted both before an order is processed and when stored on our database.

We will comply with the requirements of the USA a Protection Act to ensure that your personal information is processed fairly and lawfully and we will take appropriate precautions to keep your personal data secure.

To check the security of our website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.

10. PRIVACY POLICY

10.1 Privacy policy

At PERFECT 28 DENTAL ARTS we are dedicated to safeguarding and preserving your privacy when visiting our site or communicating electronically with us. This Privacy Policy, together with our terms & conditions, explains what happens to any personal data that you provide to us, or that we collect from you when you are on this site. We do update this Privacy Policy from time to time so please do return and review this Privacy Policy regularly.

10.2 Information we collect
When you visit our website, we collect two types of information:

- Personal information such as your name, address and email address as provided by you when you register for information, enter a competition, or place an order with us.

- Information such as your computer’s IP address and anonymous information collected from cookies when you are browsing our website to help us understand how to improve our website and services to you.

10.3 Use of Cookies

We may on occasion gather information regarding your computer whilst you are on our website. This enables us to improve our services and to provide statistical information regarding the use of our website to our advertisers where appropriate. Such information will not identify you personally it is statistical data about our visitors and their use of our website. This statistical data does not identify any personal details whatsoever. Similarly to the above, we may gather information about your general internet use by using a cookie file. This is a text file that your web browser places on your computer’s hard drive and tells a website when you have returned. They help us to improve our website and the service that we provide to you.

10.4 Types of Cookies we use

The categories of cookies we use on the website and the function they perform is listed below.

10.4.1 Necessary cookies

Cookies are set to help support the structure of the pages that are displayed to you. These help the website to function and enhance the look and feel of the website. They also help to improve navigation around our website and allow you to return to pages you have previously visited. Where possible, we delete these cookies when you leave the website.

10.4.2 Functionality cookies

We use cookies to make accessing the website more convenient, so you don’t need to remember your username / email address. This information will allow us to welcome you by name, and over time to personalize our website content to reflect your preferences.

Our cookie will remain on your hard drive until you choose to clear it. If you choose to do this, you will need to enter your details each time you visit the site. It is possible for you to view our website without providing any personal information, but you will need to register your details so we can process any online order you may make. An advantage of registering is that we will be able to contact you about special offers from which you can benefit.

10.4.3 Performance cookies

Cookies are used to provide aggregated statistics on visitors to our websites and their browsing behavior. This enables us to order the site to make customers’ journeys easier, and if necessary make improvements. The data is aggregated and anonymized, which means we cannot identify you as an individual.
We use a number of tools to carry out analytical functions on our site including Google Analytics.

10.4.4 Targeting cookies

We may set cookies on your computer and allow carefully selected third parties to do the same while you are browsing our site. These will collect information about your browsing habits and allow us to show you adverts while you are browsing our site and other sites on the internet.

Cookies are used to help us understand the performance of our marketing activity and improve the relevance of the adverts that you see. We use these ‘cookies’ to display products and services that we think will interest you, both on our website and on other websites across the internet. Should you wish to disable your cookies from your web browser please see Cookie Maintenance

10.4.5 Cookie Maintenance

You can set your browser to accept or reject all specific cookies. You can also set your browser to alert you each time a cookie is presented to your computer. You can delete cookies that have been stored on your computer but remember, if you prevent us from placing cookies on your computer during your visit, or you subsequently delete a cookie that has been placed, it will not be possible for you to use our website effectively.

By disabling your cookies from the browser settings, you will be restricting the cookies that we use to manage our website and this will have an impact on how the website will function. This will apply to all websites once cookies are disabled via your browser settings and not only
our website.

If you would like to restrict or block cookies that are set by us and other websites, you can do this through your web browser settings. Instructions for how to do this for the four most used web browsers are below. For other web browsers, please use the Help function on your browser for details on how to do this. For information on how to restrict or block cookies on your mobile phone, you will need to refer to your handset manual.

Click on the links below for cookie settings in:

Chrome
Internet Explorer
Firefox
Safari

10.4.6 Use of your information

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

·To provide you with information requested from us, relating to our products or services.
·To provide information on other products which we feel may be of interest to you, where you have consented to receive such information.

Further, we may use your data, or permit selected third parties to use your data, so that you can be provided with information about unrelated goods and services which we consider may be of interest to you. We or they may contact you about these goods and services by any of the methods that you consented to at the time your information was collected.
If you do not want us or any third party to use your data you will have the opportunity to withhold your consent to this when you provide your details to us on the form on which we collect your data. If you wish to amend your marketing preferences with PERFECT 28 DENTAL ARTS, you can do so by emailing info@p28usa.com Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.

10.4.7 Storing Your Personal Data

Data that is provided to us is stored on our secure servers. Details relating to any transactions entered into on our site will be encrypted to ensure its safety.
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

10.4.8 Disclosing Your Information

Where applicable, we may disclose your personal information to any member of our group. This includes, where applicable, any subsidiaries and any pubs or hotels, managed, tenanted, leased or operated. We may also disclose your personal information to third parties:

-Where we sell any or all of our business and/or our assets to a third party.
-Where we are legally required to disclose your information.
-To assist fraud protection and minimize credit risk.

10.4.9 Third party links

You mind find links to third party websites on our website. These websites should have their own privacy policies which you should check. We do not accept any responsibility or liability for their policies whatsoever as we have no control over them.

10.4.10 Contacting us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us:
By post: 45 Sylvan Terrace, Wayne NJ 07470, USA
Tel: 0019736501606

List of cookies we collect

The table below lists the cookies we collect and what information they store.

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You session ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.

11. GENERAL

11.1 Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms and conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or personal information.

11.2 Our rights

We reserve the right to:

modify or withdraw, temporarily or permanently, this website (or part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to the website; and/or change the terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the terms and conditions have been changed. If you do not agree to any change to the terms and conditions then you must immediately stop using the website.

11.3 Refusal of transaction

We reserve the right to withdraw any products from this website at any time and/or remove or edit any materials or content of this website. We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.